Hey there! Yes, you! We care about you so much that all we want is for you to succeed.
But not everyone wants that for you and it breaks our heart to see you lose money to suspicious investments.
We’d like you to know that we’ve seen your complaints and struggles with some investment companies. We also want to let you know that Quidax is not in any way affiliated with any of them. What we do is give you the cryptocurrency you need and support you on our platform any way we can.
We work round the clock to rectify any issues you’ve experienced with Quidax. But we are not responsible for transactions overseen by any investment companies.
And as much as we would like to take all your problems away 🥺, refunding the Bitcoin you pay to another company is tough😢. It’s not because we don’t want to. It’s because of how Bitcoin works.
Quidax is an independent cryptocurrency exchange and we allow our users to buy, sell, trade, and store cryptocurrency easily. Since some companies require crypto deposits, their customers and investors use our platform to get their crypto. This doesn’t mean that we are in any partnership with these companies.
We recommend against jumping into any investment unless you are 100% sure it is credible.
Look at it this way:
When you need to invest, your bank credits your investment platform. That doesn’t mean that your bank is in partnership with the platform.
Your bank is only doing its job by providing your money to the platform with your permission. They are not responsible for your investment decisions and can’t refund the money you lose in the investment.
Quidax is a lot like your bank on this issue. What we do is provide you with the crypto you need.
Long story short: We want to help, but we don’t have access to transactions outside our platform so it’s tough. We encourage you to contact the investment companies holding your Bitcoin for payment issues on their platform.
Our customer support channels are always open to enquiries about Quidax-related issues. You can reach us at [email protected]. Please let us know if you have any questions or concerns. We look forward to serving you better.